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Mission, Vision & Values
Mission, Vision & Values

Mission

'To be the leading provider of quality health care to patients in the private sector in Oman, achieving staff development and consistent company growth.'

Our Vision

Muscat Private Hospital aims to be the Hospital of choice for private patients in Oman by:

Our Values

The hospital's core values and management principles underpin the hospital's decision making processes. The hospital's core values are:

 

CODE OF ETHICAL BUSINESS AND PROFESSIONAL BEHAVIOR


Muscat Private Hospital is committed to achieving its mission in full compliance with our values as well as all applicable laws, government regulations, third party payer requirements and our own policies. Honesty and integrity are at the core of all that we do. To ensure that we fulfill this commitment while operating in a complex environment, we have established a Corporate / Clinical Governance Program.

A key element of the Corporate / Clinical Governance Program is our Code of Ethical Business and Professional Behavior. The Code of Ethical Business and Professional Behavior is embedded in our purpose and values and it affirms the values and professional standards that already exist amongst our employees.

Failure to observe the Code of Ethical Business and Professional Behavior can result in serious damage to our reputation, regulatory action and disciplinary action. Our success in this arena requires the active participation of everyone associated with Muscat Private Hospital. If you know or suspect that this Code is not being followed you must report this information to your immediate manager or Hospital Administrator.

The Board of OMPC and the senior Management of Muscat Private Hospital join me in pledging our full commitment to upholding the Code of Ethical Business and Professional Behavior.

 

HOW TO USE THE MUSCAT PRIVATE HOSPITAL CODE OF ETHICAL BUSINESS AND PROFESSIONAL BEHAVIOR (THE CODE)


The Code of Ethical Business and Professional Behavior is a reference guide. Its purpose is to help us do what is right and to ensure that our behavior demonstrates our values. At a minimum this means obeying the law and avoiding improper activities. Although the Code addresses standards of conduct in certain key areas, it does not cover every decision making situation; rather, it provides general guidelines on acceptable and ethical business and clinical practices.

The Code applies to everyone who is involved in both the clinical and non clinical functions of Muscat Private Hospital. Because of its broad reach, certain parts of the Code will be more directly applicable to some groups than to others

The Code does not constitute an express or implied employment contract, but rather is intended to communicate certain general guidance. The Code is a living document, which will be updated periodically to respond to changing conditions. Thus, Muscat Private Hospital reserves the right to modify or terminate any or all of these provisions at any time.

If anyone associated with Muscat Private Hospital has a question concerning the Code or a practice not addressed in this document he or she should confer with the Hospital Administrator.

 

INTRODUCTION TO THE CODE OF ETHICAL BUSINESS AND PROFESSIONAL BEHAVIOR


Muscat Private Hospital is committed to the goal of serving our patients, physicians, employees and the community in an ethical, legally compliant and responsible manner.

The Code, as well as all relevant decrees, regulations, guidelines and Muscat Private Hospital policies and procedures must be observed by everyone: employees, contract labor, physicians, members of the Board and anyone else engaged in our work environment or acting on behalf of the organization.

All employees are expected to follow all laws, regulations and policies. Anyone who suspects or knows about a violation must report this information. Reporting does not protect someone from disciplinary action regarding a person's own conduct, but honesty will be considered.

Supervisors and managers must demonstrate and promote a commitment to ethical and legal behavior that is consistent with Muscat Private Hospital mission and values. As leaders, supervisors and managers have the obligation to ensure employees under their management:

 

 

The component parts of the Muscat Private Hospital Code of Ethical Business and Professional Behavior are:

 

COMPONENTS OF THE CODE EXPLAINED

 

1. RESPECT FOR PERSONS


Everyone associated with MPH must treat patients, colleagues and other health professionals with the same degree of respect that they would wish to receive. It is also expected that people treat patients with kindness, gentleness, and dignity showing respect for the privacy and modesty of patients. The use offensive language, verbally or in writing, when referring to patients or colleagues should not be condoned.

 

2. HONESTY AND INTEGRITY


Every person is expected to be truthful in verbal and in written communications. They should also acknowledge errors of omission and commission to colleagues and patients. Of paramount importance is the protection of the integrity of clinical decision making, regardless of how the Hospital Management shares financial risk with or compensates its leaders, managers, and Clinical staff. All people associated with MPH should not knowingly mislead others.

 

3. RESPONSIBILITY FOR PATIENT CARE


It terms of Patient Care the doctor should always obtain the patient's informed consent for diagnostic tests or therapies and assume 24-hour responsibility for the patients under their care. When off duty or on vacation Doctors should ensure that their patients are adequately cared for by another practitioner. In terms of follow up Doctors should be diligent in their efforts when ordering laboratory tests and completing patient record documentation. Coordination within the Doctors' clinical team including the timely sharing of information with patients and their families is also vital when presenting a coherent and consistent treatment plan.

 

4. AWARENESS OF LIMITATIONS, PROFESSIONAL GROWTH


Doctors and other professional staff should be aware of their personal limitations and deficiencies in knowledge and abilities and know when and whom to ask for supervision, assistance or consultation.

 

5. DEPORTMENT AS A PROFESSIONAL


Doctors, other professional staff and employees of all categories should clearly identify themselves and their professional level to patients and staff. If appropriate, staff should wear their name tag when in patient areas and dress in a neat, clean, professionally appropriate manner. It is also important to maintain a professional composure despite the stresses of fatigue, professional pressures or personal problems.

 

6. AVOIDING CONFLICTS OF INTEREST


Doctors should resolve all clinical conflicts of interest in favor of the patient and should not accept gifts of value from drug companies or medical equipment vendors or suppliers. Doctors should not participate in incentive programs, especially when this involves, for example, prescribing drugs.

This type of activity also extends to all people associated with Muscat Private Hospital particularly those involved in the procurement of supplies.

 

7. RESPONSIBILITY FOR PEER BEHAVIOR


Doctors, other professionals and staff must all take the initiative to identify and help other physicians, nurses, and other employees when it is clear help is required. Everyone involved with the organization should report serious breaches of this Code to the appropriate person.

 

8. RESPECT FOR PERSONAL ETHICS


Doctors are not required to perform procedures that they believe are unethical, illegal, or may be detrimental to patients. Doctors, however, have an obligation to inform patients and their families of available treatment options that are consistent with acceptable standards of medical and nursing care.

 

9. RESPECT FOR PROPERTY AND LAWS


Doctors, other professional and general staff should adhere to the regulations and policies of MPH. Doctors, other professional and general staff should also adhere to local laws and regulations and should not misappropriate, destroy, damage, or misuse property of MPH.

 

10. RESPECT FOR BUSINESS ETHICS


Doctors and all MPH staff should not use MPH supplies or equipment for their personal use. Staff involved in financial matters should record all financial transactions accurately and promptly and provide reports and other information that is accurate, complete, relevant, timely and understandable.

 

11. COLLEGIALITY/COOPERATION


Doctors and staff should co operate with all other members of the Health Care System. They should teach others and be generous with their time when answering questions from staff, patients and visitors. Doctors and staff shoulder their fair share of the institutional burden by adopting a spirit of volunteerism and altruism and use communal resources (equipment, supplies and funds) responsibly.

 

12. RESPONSIBILITY TO COMMUNITY


Doctors and staff should avoid unnecessary patient or societal health care monetary expenditures. Doctors should provide appropriate emergency services to all patients regardless of their ability to pay. Doctors and staff should avoid behaviors that impair the community's confidence in MPH and demonstrate behavior that ensures the future viability of MPH for the residents of Oman.

 

FOUR-STEP COMMUNICATION AND REPORTING PROCESS


If you have a question or concern about an activity being unethical, illegal or wrong, please use the following process to answer questions and report concerns

 

 

CONCLUSION


Muscat Private Hospital's commitment to Ethical and Professional Behavior is tied to its distinctive culture. Each of us helps shape that culture by acting in accordance with Muscat Private Hospitals' values and standard of conduct. All Muscat Private Hospital employees and visiting Physicians have a personal responsibility to behave ethically and appropriately; we depend on each other to do so.

However, Health Care is a complex environment; sometimes the right way to act is unclear. We have created this document as your guide to the standards of conduct and how to apply them to the decisions you make at work.


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