Clear Policies. Flexible Appointments.

Cancelling or rescheduling

Please contact us at least 24 hours before your appointment on +968 2458 3600, by email at info@muscatprivatehospital.com, or through our reception team. We will confirm your cancellation and, if you wish, book your new appointment at the same time.

Late arrival and missed appointments

If you arrive late, we will do our best to see you, though your doctor may need to offer you a later time that day or a new appointment. If you cannot attend at all, please let us know as soon as you are able so that we can rebook you promptly. A missed appointment never affects the quality of care you receive from us.

Charges

Any applicable cancellation fee and any charge for a missed appointment form part of the hospital's published schedule of charges. Any such charge is explained to you before your appointment is confirmed and is never applied without prior notice.

Prepaid services, packages and procedures

Where you have paid in advance, please contact us as early as possible. Costs already committed for your care — such as investigations already carried out or items ordered specifically for your procedure — may be deducted, and our Patient Accounts team will explain any deduction to you in writing beforehand. Remaining balances are refunded through your original payment method, or to your insurer or sponsor where they made the payment.

Changes initiated by the hospital

If we need to postpone an appointment or procedure, for example when a doctor is called to an emergency or a clinical assessment indicates that treatment should not proceed as planned, we will contact you promptly, explain why, and offer you the earliest suitable alternative. No charge applies in these circumstances.

Emergencies and exceptional circumstances

We understand that illness, family emergencies and other unforeseen events can make advance notice impossible. Please tell us what happened, and we will review your situation fairly and waive any applicable charge where the circumstances warrant it.

This policy is applied consistently and fairly, and is subject to the applicable laws and regulations of the Sultanate of Oman and to relevant Ministry of Health requirements for private health establishments.