We're Here to Make Your Next Step Clear and Easy.

Whether you need an appointment, help finding the right specialist, information about our services, or directions to the hospital, our team is ready to assist you.

Send an Enquiry

Tell Us How We Can Help

Share a few details and the appropriate hospital team can respond to your enquiry. For appointment requests, include your preferred specialty or doctor where possible.

Need faster assistance?

For immediate appointment support or time-sensitive hospital enquiries, calling the hospital helpline is the clearest route.

Call +968 2458 3600

Medical emergency? Please seek urgent medical assistance directly rather than using the general enquiry form.

Emergency 24/7

Immediate medical assistance

+968 2458 3790

Hospital location

Muscat Private Hospital

Al Khuwair, P.O. Box 79

Bausher Street, Postal Code 133

Sultanate of Oman

View on map

Outpatient hours

  • Saturday – Thursday9 AM – 9 PM
  • FridayClosed
  • Emergency department24 hours

Contact Form

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Quick Assistance

Go Directly to What You Need

Book an Appointment

Request a consultation and connect with the right clinical team for your healthcare needs.

Request appointment →

Find a Doctor

Browse consultants and specialists to identify the doctor best suited to your care.

Explore doctors →

Patient & Visitor Help

Practical hospital information designed to make your visit smoother and more comfortable.

Patient information →
Direct Lines

Who Should You Contact?

Appointments & Scheduling

New bookings, rescheduling, cancellations and doctor availability.

Sat–Thu · 9 AM – 9 PM

Medical Records & Reports

Copies of files, discharge summaries, imaging CDs and report collection.

Sat–Thu · 9 AM – 9 PM

Billing & Insurance

Estimates, invoices, approvals, pre-authorisation and claim queries.

Sat–Thu · 9 AM – 9 PM

Complaints: Patient Relations and Quality Department

Feedback, compliments, concerns and formal complaints - handled confidentially.

Sat–Thu · 9 AM – 9 PM

International Patients

Treatment estimates, visa letters, airport pickup, interpreters and accommodation.

Sat–Thu · 9 AM – 9 PM

Corporate & Tie-ups

Company health packages, on-site camps, insurance empanelment and partnerships.

Sat–Thu · 9 AM – 9 PM

Careers & Recruitment

Open vacancies, applications, credentialing and clinical attachments.

Sat–Thu · 9 AM – 9 PM

Marketing Department

Press enquiries, interviews, filming requests and brand assets.

Sat–Thu · 9 AM – 9 PM

All extensions are reachable through the main switchboard on +968 2458 3600. Outside office hours, calls are routed to the 24/7 Emergency desk.

Department Directory

Find a Department

Emergency Department

24 / 7

Intensive Care (ICU / HDU)

24 / 7
  • 24583853/3826
  • 1st Floor, West Wing
  • 24 hours · Visiting 11 AM – 12 PM & 5 – 6 PM

Obstetrics & Gynaecology

Clinic
  • 24583775
  • 71702915
  • Main building Ground Floor, Women's Health Center
  • Sat–Thu · 9 AM – 9 PM

Neonatology

Clinic
  • 24583879
  • Main building 1st Floor
  • Sat–Thu · 9 AM – 9 PM

Paediatrics

Clinic
  • 72478961
  • Main Building
  • Sat–Thu · 9 AM – 9 PM

Cardiology

Clinic
  • 24583748
  • 99364504
  • Basement Heart Center , Clinic Block C
  • Sat–Thu · 9 AM – 9 PM

Internal Medicine

Clinic

Orthopaedics & Spine

Clinic

General & Laparoscopic Surgery

Clinic

Neurology & Neurosurgery

Clinic

ENT & Audiology

Clinic

Dermatology

Clinic

Dental & Orthodontics

Clinic
  • 24583781/3754
  • Ground Floor, Dental Suite
  • Sat–Thu · 9 AM – 9 PM

Urology

Clinic

Gastroenterology & Endoscopy

Clinic

Radiology & Imaging

Diagnostics

Laboratory & Pathology

24 / 7
  • 24583646/3931
  • Basement Diagnostic Wing
  • 24 hours · Sample collection from 7:00 AM

Pharmacy

24 / 7

Physiotherapy & Rehabilitation

Clinic
  • 24583727
  • 3rd Floor
  • Sat–Thu · 9 AM – 9 PM

Health Check & Wellness

Packages
  • 24583880/3803
  • 1st Floor, Wellness Lounge
  • Sat–Thu · 9 AM – 9 PM

Insurance & Billing Desk

Support

21 of 21 departments shown.

Timings

Hours & Visiting Information

Service Hours

Service Hours
ServiceSat – ThuFriday
Emergency Department24 hours24 hours
Outpatient Clinics9 AM – 9 PMClosed
Pharmacy24 hours24 hours
Laboratory24 hours24 hours
Radiology (CT / MRI)9 AM – 9 PMOn call
Health Check Packages9 AM – 9 PMClosed
Insurance & Billing9 AM – 9 PMClosed
Medical Records9 AM – 9 PMClosed

Timings may change on public holidays and during Ramadan - please call ahead to confirm.

Visiting Hours by Ward

General & Private WardsTwo visitors at a time
10 AM – 1 PM4 PM – 9 PM
Intensive Care (ICU)Immediate family only
11 AM – 12 PM5 PM – 6 PM
Maternity & PostnatalHusband / partner unrestricted
10 AM – 9 PM
Neonatal Unit (NICU)Immediate family only
11 AM – 12 PM5 PM – 6 PM

Before You Visit

  • Children under 12 are discouraged from visiting inpatient areas.
  • Please do not visit if you have fever, cough, or a stomach upset.
  • Bring the patient's ID and insurance card for any admission or billing query.
  • Flowers are not permitted in ICU and neonatal areas.
  • Wheelchairs and assistance are available at the main entrance on request.
Getting Here

How to Reach the Hospital

By Car

Exit Sultan Qaboos Street at Al Khuwair and continue onto Bausher Street. The hospital is on your right, roughly 10 minutes from Qurum and 25 minutes from Muscat International Airport.

By Taxi or Ride-Hailing

Ask for "Muscat Private Hospital, Bausher Street, Al Khuwair". Taxis drop off at the main entrance canopy; ride-hailing pickups are best arranged from the same point.

By Public Bus

Mwasalat routes serving Al Khuwair stop within a short walk on Sultan Qaboos Street. From the stop, walk towards Bausher Street and follow the hospital signage.

Parking

Free on-site patient and visitor parking, with dedicated bays for people with disabilities and expectant mothers close to the main entrance.

Approximate Driving Times

10minQurum
15minRuwi / CBD
25minMuscat Airport
30minSeeb

Entrances & Landmarks

Main EntranceReception, pharmacy, clinics and billing.

Emergency EntranceSeparate signed drive with ambulance bay.

Maternity AccessFollow signs to the Women's Health Centre.

NearbyAl Khuwair ministries area, Zakher Mall, Bausher Street junction.

AccessibilityStep-free access, lifts and accessible restrooms throughout.

Help on ArrivalAsk any staff member - porters and wheelchairs are on standby.

Find Muscat Private Hospital

Centrally Located in Al Khuwair

Our location in Muscat provides convenient access for patients and families travelling from across the capital and surrounding areas.

In an Emergency

Don't Wait - Call Us Immediately

Our Emergency Department is staffed around the clock by resident doctors with on-call specialists and an ambulance service. No appointment is needed - come straight in, or call ahead so our team is ready for you.

Come in straight away for

  • Chest pain or pressure
  • Difficulty breathing
  • Heavy bleeding or major injury
  • Sudden weakness, slurred speech or confusion
  • Severe abdominal pain or high fever in a child

Bring with you, if you can

  • ID card or passport
  • Insurance card, if insured
  • A list of current medicines
  • Recent reports or discharge summary
  • Details of allergies
International Patients

Travelling to Muscat for Treatment?

Our international desk coordinates everything around your care - from a written treatment estimate before you fly, to interpreters, accommodation nearby and a follow-up plan you can continue at home.

What the desk arranges for you

  • Treatment estimates
  • Medical visa letters
  • Airport pickup
  • Interpreter support
  • Hotel & long-stay options
  • Teleconsultation follow-up

Start with your reports

Send us a short summary and our coordinator will reply the same working day.

How it works - four simple steps

  1. Share your reports

    Email or WhatsApp your medical reports, scans and a short summary of your condition. Our coordinator confirms receipt the same working day.

  2. Specialist opinion & estimate

    The relevant consultant reviews your case and we send you a treatment plan with an indicative cost estimate and expected length of stay.

  3. Travel & arrival

    We issue any visa support letter you need, help with accommodation, and arrange airport pickup and your first appointment slot.

  4. Treatment & follow-up

    A dedicated coordinator stays with you throughout your stay, and you leave with a discharge summary plus a teleconsultation follow-up plan.

Patient Relations

Feedback, Compliments & Concerns

  1. Tell us

    Speak to the ward or clinic in charge, use the form above, or email Patient Relations directly.

  2. Acknowledged

    We confirm receipt within one working day and give you a reference number and a named contact.

  3. Reviewed

    The department head and, where clinical, the medical director review the case with your records.

  4. Resolved

    You receive a written response, normally within seven working days, with what we changed as a result.

Prefer to speak to someone directly?

Ask for the Patient Relations Officer at the main reception, or contact the desk below. Nothing you raise affects your care.

Newsletter

Health Tips in Your Inbox

Monthly wellness advice from our consultants, plus early notice of health camps, screening offers and new services. No more than one email a month.

Unsubscribe any time. We never share your address.

FAQs

Frequently Asked Questions

Our patient relations team typically responds within 2 business hours during regular hospital working hours (9 AM – 9 PM, Saturday – Thursday). For immediate medical assistance, please contact our emergency line directly on +968 2458 3790.
Yes. You can request a specific doctor using our online booking form, the Find a Doctor directory, or by calling our helpdesk. We accommodate preferences based on schedule availability and your insurance coverage.
Please include your full name, contact number, preferred appointment dates, and a brief description of the specialty or concern. Avoid sharing sensitive diagnostic details in this contact form - our team will guide you through the appropriate channel.
Yes. Appointments can be rescheduled or cancelled up to 24 hours in advance by calling us or messaging via WhatsApp. This helps us allocate slots to other patients who need care.
Muscat Private Hospital adheres to top international data protection standards and Oman's Ministry of Health regulations. Your personal data and appointment records are encrypted and held securely.
Contact Muscat Private Hospital

How Can We Assist You?

+968 2458 3600

Whether you need to book an appointment, find the right specialist, or have a question about our services, our team is here to help.