Identification
Your Wristband
You will be given an identification wristband. Staff check your name and date of birth against it before every medication, test and procedure.
Admission & Discharge Information
Everything you need to know about hospital admission, your stay, and the discharge process. Our team is here to guide you through each step and help ensure a smooth, well-coordinated experience.
Simple Admission Process
Supported Throughout Your Stay
Coordinated Discharge Support
Companion
One Companion May Stay
One companion is allowed to stay with you and extra beddings will be provided.
Discharge
2-3 or 4-5 Hours
Discharge takes 2-3 hours if you are self-paying, and 4-5 hours if you are using insurance.
01
Patient Identification
For your safety, always wear your identification wristband.
Staff will verify your name and date of birth before:
- Giving medications
- Collecting blood
- Performing procedures
- Surgery
- Blood transfusion
Let staff know if your wristband becomes damaged or falls off, and take an active role by confirming your name and date of birth when they check.
03
Doctor’s Rounds
You will receive a daily visit from your doctor or on duty doctor.
Please feel free to ask your doctor or nurse if you have any questions about your treatment or care. We are here to help you.
04
How Long Discharge Takes
Your doctor will determine when you are medically fit to be discharged from the hospital.
After your doctor issues the discharge order, the discharge process generally takes 2-3 hours for self-paying patients, and 4-5 hours for patients using insurance, as insurance approval may be required.
During this time you will continue to receive appropriate care and monitoring while your discharge documents and medications are being prepared.
Self-paying patients2 - 3 Hours
Insurance patients4 - 5 Hours
05
What Happens During Discharge
Your discharge includes the following steps:
- 1Doctor's discharge order
- 2Preparation of discharge summaries, medical/sick leave certificates, insurance documents, prescriptions
- 3Completion of nursing discharge procedures
- 4Preparation and dispensing of discharge medications by the pharmacy
- 5Preparation of your final hospital bill
For patients using insurance, the additional time is required to generate the invoice, prepare the discharge summary, process the insurance documents and obtain approval from your insurance company, and explain your discharge instructions including your medications and follow-up visit if any.
06
Before You Leave
Please ensure that:
- You have collected all your personal belongings.
- All hospital charges have been settled, if applicable, and any required insurance or claim forms have been completed and signed.
- Any valuables or items kept in hospital custody have been returned to you.
- You have received all necessary documents, including your discharge summary, medical certificates, prescriptions, and insurance documents if applicable.
You should also understand:
- Your medications and how to take them
- Your follow-up appointments
- Any home care instructions or activity restrictions
- When and where to seek medical attention if your condition changes after discharge
If you have any questions before leaving the hospital, please speak with your doctor, nurse, pharmacist, or the Billing Office.
COMMON QUESTIONS
Frequently Asked Questions
After your doctor issues the discharge order, the process generally takes 2-3 hours for self-paying patients and 4-5 hours for patients using insurance, as approval from your insurance company may be required.
Yes. One companion is allowed to stay with you and extra beddings will be provided. One companion is also entitled to complimentary daily meals.
Your discharge summary, a medical or sick leave certificate if applicable, insurance claim documents if required, prescriptions, and any other relevant certificates.
We recommend leaving large amounts of cash, jewellery and valuable personal items at home. The hospital cannot accept responsibility for belongings kept in your possession.
YOUR COMFORT, OUR PRIORITY
Here to Support You at Every Step
From admission preparations to discharge arrangements, our team is here to guide you through the process and ensure a smooth, well-coordinated experience.